We are searching for a qualified applicant with a degree in any field. The Junior Quality Analyst is in charge of evaluating the efficiency of each agent.

Requeriments for this position include:

  • English B2+
  • Good communication skills
  • Attention to detail
  • Experience in the BPO area

Responsibilities for this position include:

  • Monitor, evaluate and score inbound calls against established quality assurance instruments and standards.
  • Review, evaluate, and score open and closed customer issues tickets against established quality assurance instruments and standards.
  • Participate, as needed, in calibration sessions, employee communication sessions, and/or creation of communication tools.
  • Supports and communicates business goals, quality standards, processes and procedures and policies.
  • Ensures the call center agents adhere to predetermined quality assurance standards and the business’s standard operating procedures.

Benefits:

  • Indefinite-term contract
  • Hybrid position
  • 36 Hour Schedule.